Company Information
- Website Owner: SENI MEGA / Sdn Bhd Registered with the Companies Commission of Malaysia
- Business Address: [50, jalan khaw sim bee, 10400 pulau Pinang, Malaysia.]
- Email: [traveloop@3d-group.com.my]
Website Usage
- Users agree that they will not:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to website systems
- Transmit harmful software or malicious code
- Engage in fraudulent transactions
- Traveloop reserves the right to restrict or terminate access to users who violate these terms.
Intellectual Property
- All content on the website including:
- Logos
- Graphics
- Text
- Images
- Software
- are the intellectual property of Traveloop unless otherwise stated.
- Users may not reproduce, distribute, or modify any website content without written permission.
Pricing and Payments
- All prices listed on the website:
- Are displayed in Malaysian Ringgit (MYR), unless otherwise stated. Prices due to the exchange rate may change without prior notice
- Include applicable taxes where required
- Payments are processed securely through third-party payment processors including Stripe.
- Traveloop does not store customer payment card information.
Limitation of Liability
- Traveloop shall not be liable for:
- Travel disruptions beyond its control
- Third-party service failures
- Losses caused by inaccurate user information
- Users agree that they use the website at their own risk.
- At Traveloop, we prioritise the health, safety, and well-being of all our clients and staff. To maintain a safe and responsible environment, the following policy applies:
- 1. Health Disclosure Requirement: Any client who has been diagnosed with any form of illness or medical condition is required to take appropriate action regarding their booking or appointment.
- 2. Cancellation or Rescheduling: Clients who receive a diagnosis after making a booking must cancel or reschedule their appointment immediately. Clients who are aware of a medical condition before making a booking must refrain from proceeding with the booking until they have fully recovered or have received appropriate medical clearance.
- 3. Resumption of Services: Clients may proceed with booking or attending appointments only after they have been properly treated and are medically fit, where applicable.
- 4. Responsibility and Compliance: It is the responsibility of each client to comply with this policy in order to ensure a safe experience for everyone. Traveloop reserves the right to refuse or postpone services if a client appears unwell or fails to adhere to this policy.
Third-Party Services
- Certain services offered through the Website may involve third-party providers such as:
- Insurance companies
- Telecommunications providers
- Tourism partners
- Traveloop is not responsible for the policies or actions of third-party providers.
Governing Law
- These Terms shall be governed by the laws of Malaysia including the:
- Consumer Protection Act 1999
- Electronic Commerce Act 2006
Non-refunable Items
- The following items may not be refundable:
- Activated tourist SIM cards
- Digital vouchers already used
- Completed tourism experiences
- Insurance policies once issued
Cancellation by Traveloop
- Traveloop may cancel services due to:
- Weather conditions
- Safety concerns
- Operational issues
- If this occurs, customers will receive either:
- A full refund
- Rescheduling option
- Alternative service of equal value
Refund Processing
- Approved refunds will be processed through the original payment method used during purchase.
- Payment processors such as Stripe may take 5–10 business days to complete the refund.
Accepted Payment Methods.
- Traveloop accepts payments through secure payment systems including:
- Credit Cards
- Debit Cards
- International card payments
- Payments are processed through Stripe.
Currency
- All transactions are processed in: Malaysian Ringgit (MYR). International customers may be charged currency conversion fees by their banks.
Payment Security
- Traveloop uses industry-standard security protocols including:
- SSL encryption
- Secure payment gateways
- Fraud detection systems
- Sensitive payment information is handled exlusively by the payment processor and not stored on the website.
Billing Information
- Customers must provide accurate billing information including:
- Full name
- Biilling address
- Email address
- Contact phone number
- Incorrect billing details may cause payment/refund failure.
Transaction Confirmation
- After successful payment, customers will receive:
- An email confirmation
- Booking details
- Receipt or invoice
Fraud Prevention
- Traveloop reserves the right to:
- Verify suspicious transactions
- Request additional identification
- Cancel fraudulent bookings
Taxes
- Where applicable, transactions may include taxes required by Malaysian law. This includes potential obligations under the sales and service tax.